Return & Refund Policy
At Leather Tend, we craft every piece with precision and care. If your experience falls short of expectations, we are here to assist — with a process that is simple, transparent, and respectful of our craftsmanship.
Return Eligibility
We accept returns within 2 days of delivery, provided the following conditions are met:
The product must be in new and unused condition, exactly as received
The security seal/tag must remain fully intact and unbroken
The product must include all original packaging, accessories, and documents
Personalized or custom-made products are not eligible for return
Important – Security Seal
Every Leather Tend product is delivered with a security seal/tag.
Once this seal is broken or removed, the product will be considered used and not eligible for return.
How to Request a Return
Contact Us – Reach out within 2 days of delivery
📞 Phone: +880 1765-155611
📧 Email: support@leathertend.com
Return the Product – Send the item back in original packaging with the seal intact
Get Your Refund – After inspection, refunds are processed within 5–7 working days
Refund Details
You will be notified once your return is received and inspected
Approved refunds are processed within 5–7 working days
Refunds will be issued to your original payment method
Payments via bKash, Nagad, or bank transfer will be refunded to the same account
Card refunds may take additional 3–5 business days, depending on your bank
Non-Returnable Items
The following items are not eligible for return or refund:
Products with broken or removed security seal/tag
Products showing signs of use, damage, or scratches
Customized or personalized products
Products returned after the 2-day return period
Products without original packaging or missing items
Exchanges
We currently do not offer direct exchanges.
If you want a different product, please return your item and place a new order.
Damaged or Defective Products
Received a damaged or defective product?
We’ve got you covered.
Please contact us immediately with clear photos/videos, and we will resolve the issue through:
Replacement
Repair
Refund (if applicable)
For manufacturing defects, please refer to our Warranty Policy.
Need Help?
📞 Phone: +880 1765-155611
📧 Email: leathertend@gmail.com