Frequently Asked Questions (FAQ) – Leather Tend

1. How can I place an order?

Placing an order at Leather Tend is simple. Browse our collection, select your preferred product, choose quantity, and click “Add to Cart.”

Then proceed to checkout, fill in your delivery details, choose a payment method, and confirm your order.

2. What payment methods do you accept?

We accept multiple secure payment methods including:

Cash on Delivery (COD)

bKash / Nagad / Rocket (Personal/Payment)

Debit & Credit Cards (if available)

Available options will be shown at checkout.

3. How can I track my order?

You can easily track your order by visiting the “Track Your Order” page and entering your order ID or phone number.

4. What is your return policy?

We offer a hassle-free return/replacement policy for damaged or incorrect products.

Items must be unused and returned in original condition within the specified time frame.

For full details, please check our Return Policy page.

5. How long will it take to receive my order?

Delivery usually takes 2–7 business days, depending on your location inside Bangladesh and product availability.

6. Can I change or cancel my order after placing it?

Yes, you can request changes or cancellation shortly after placing your order.

Please contact our customer support as soon as possible for quick assistance.

7. Do you offer international delivery?

Currently, Leather Tend delivers only within Bangladesh.

We are working to expand our international shipping in the future.

8. How do I apply a discount or promo code?

You can apply your discount or promo code at the checkout page.

Simply enter the code in the designated field and the discount will be applied automatically.

9. Is my payment information secure?

Yes, your payment information is fully secure.

We use trusted and encrypted payment systems to ensure complete data protection. We do not store your payment details.

10. What should I do if I receive a damaged or incorrect item?

If you receive a damaged or wrong product, please contact our support team within 48 hours of delivery.

We will arrange a replacement or appropriate solution after verification.

11. Can I create a wishlist?

Yes. You can click the heart (❤️) icon on any product to add it to your wishlist for future purchase.

12. What should I do if I forget my password?

Click on “Forgot Password” at the login page and follow the instructions sent to your registered email or phone number to reset your password.